Tickets Podcast: What’s next in travel & tourism ticketing with Leith Stevens of Redeam

Think about the last trip you booked. You may have done it all from your mobile phone.

Flights – Kayak or SkyScanner.

Hotels? Expedia, Tablet, or maybe Hotel Tonight

Transfers – well, Uber and Lift make it easy

But what about a tour, an exhibition or an attraction at your destination? Even if the booking is online you may still need a paper ticket to gain entry. It’s a headache for both consumers & businesses alike.

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On the guest list today is Leith Stevens of Redeem, a Colorado based startup building digital ticket solutions for experiences around the globe.

In this conversation Leith gives us an insight into the inner workings of the tourism industry, the most interesting shifts in the ticketing business, and valuable advice for startups in all industries looking to go and build the right thing.

 

Episode Overview

04:00 How technology has impacted travel & tourism – from flights to hotels and tours

13:00 Lessons learned from startup 1 to startup 2

16:30 Disney’s Magic Band and the growth of multi-day passes for attractions

21:00 The fragmented tours & attractions market in 2018

23:30 A branding & digital marketing challenge

25:30 Starting Redeam – failed experiments and successful anchors

31:30 Trends in the ticketing business

35:30 Growth in the timeslot model

39:20 Resellers, distributors and secondary markets

41:30 Taking a trip to the Mexican cenotes

 

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